Return & Refund Policy

At TotalChop Kitchen Boards, customer satisfaction is our top priority. We want every customer to feel confident and secure when shopping with us. If for any reason you are not completely satisfied with your purchase, we offer a clear and hassle-free return and refund process.

Please review the full policy below for complete details.

1. Return Eligibility

We accept returns within 7 days from the date you receive your order.

To qualify for a return:

The item must be unused, unwashed, and in its original condition.
All original packaging, tags, and accessories must be included.
Proof of purchase (order number or confirmation email) is required.

Items that are used, damaged due to customer handling, or missing parts may not be eligible for return.

2. Exchange Policy

If you wish to exchange an item for a different model or if you received a defective or incorrect product, exchanges are accepted within 10 days of receiving your order.

Exchanges are subject to product availability.
If the requested item is out of stock, we will offer an alternative product or a refund.

3. How to Start a Return or Exchange

To begin the return or exchange process, please contact our customer support:

📧 Email: contact@quinra.store
📞 Phone: 501-865-9246

Please include the following details in your request:

Full name
Order number
Reason for return or exchange
Photos (if the product is damaged, defective, or incorrect)

Our team will respond with step-by-step instructions and a return shipping address.

4. Return Shipping Costs

If the return is due to our error (wrong item, defective product, damaged during shipping), we will cover all return shipping costs.
If the return is due to personal preference or change of mind, customers may be responsible for return shipping fees.

We will inform you of any applicable fees during the return process.

5. Refund Processing Time

Once we receive and inspect your returned item:

Refunds will be issued within 5–10 business days.
Refunds are processed to the original payment method used at checkout.
You will receive an email confirmation when your refund has been completed.

Please note:

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping fees (if any) are non-refundable unless the return is due to our error.

6. Non-Returnable Items

For hygiene and safety purposes, certain items may not be eligible for return once opened. These include:

Items that have been used or show signs of wear
Items not returned in their original condition
Products marked as final sale (if applicable)

7. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or defective, please notify us within 48 hours of delivery.

Provide:

Photos of the product and packaging
Description of the issue

We will immediately arrange a replacement or refund at no cost to you.

8. Cancellations

Orders can be canceled before they are shipped.
Once an order has been processed or shipped, cancellations may no longer be possible.